Whirlpool washer dryer troubleshooting

Whirlpool Stackable washer dryer troubleshooting

If you experiencePossible CausesSolution
Vibration or Off-Balance
Check the following for proper installation or see “Using Your Washer' section.Feet may not be in contact with the floor and locked.Front and rear feet must be in firm contact with floor, and washer/dryer must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet.
Washer/dryer may not be level.Check floor for flexing or sagging. If flooring is uneven, a 3/4* (19 mm) piece of plywood under your washer/dryer will reduce sound.
Load could be unbalanced.Load dry items in loose heaps evenly around basket wall. Adding wet items to washer or adding more water to basket could unbalance washer.
Do not tightly pack. Avoid washing single items.
Noises
Clicking or metallic noisesObjects caught in washer drain system.Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket.
Gurgling or hummingWasher may be draining water.It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the Spin cycle.
HummingWasher is in sensing spin.You may hear the hum of the sensing spins after you have started the washer. This is normal. Sensing spins will take several minutes before water is added to the washer.
Water Leaks
Check the following for proper installation:Washer not level.Water may splash off basket if washer is not level. Check that load is not unbalanced or tightly packed.
Fill hoses not attached tightly.Tighten fill-hose connection.
Fill hose washers.Make sure all four fill hose flat washers are properly seated.
Drain hose connection.Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for leaks or clogged sink or drain.Water can back up out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.)
Washer not loaded as recommended.Improper loading can cause basket to be out of alignment and cause water to splash off tub.
Washer not performing as expected
Washer won't run or fill, washer stops workingCheck for proper water supply.Both hoses must be attached and have water flowing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
Washer not draining/ spinning, loads are still wetEmpty pockets and use garment bags for small items.Small items may have been caught in pump or between basket and tub, which can slow draining.
Use a cycle with a low spin speed.Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/speed spin for your garment. To remove extra water in the load, select Spin. Load may need to be rearranged to allow even distribution of the load in the basket.
Washer not loaded as recommended.Tightly packing or unbalanced loads will not allow the washer to spin correctly, leaving the load wetter than normal.
Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm).Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96* (2.4 m) above the floor. Remove any clogs from drain hose.
Too much detergent causing suds to slow or stop draining and spinning.Always measure and follow detergent directions for your load.
To remove extra suds, select Rinse and Spin. Do not add detergent.
Water level seems too low, or the washer appears to not fill completelyThe top of the agitator is much higher than the highest water level.This is normal and necessary for clothes to move freely.
Clothes not completely covered with waterThis washer uses much less water than traditional top-load washers.Clothes may not be completely covered with water.
Dry spots on load after cycleThis washer uses much less water than traditional top-load washers.Select a higher load-size setting, or wash a smaller load.
High speed spins extract more moisture than traditional top-load washers.The high spin speeds combined with air flow during the final spin can cause items near the top of the load to develop dry spots during the final spin. This is normal.
Incorrect or wrong wash or rinse temperaturesCheck for proper water supply.Check that hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy-saving controlled wash temperatures.This washer uses cooler wash and rinse water temperatures than your previous washer. This includes cooler hot and warm washes.
Load not rinsedCheck for proper water supply.Check that hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Using too much detergent.The suds from too much detergent can keep washer from operating correctly. Always measure detergent and follow detergent directions based on load size and soil level.
Washer not loaded as recommended.The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
The washer will not rinse well if tightly packed. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
Sand, pet hair, lint, etc. on load after washingHeavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing.Add an extra rinse to the selected cycle.
Load is tanglingWasher not loaded as recommended.Select a cycle with a slower wash action and spin speed; however, items will be wetter than those using a higher speed spin.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the recommended cycle for the type of garments being washed.
Not cleaning or removing stainsWasher not loaded as recommended.Washer is less efficient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall. Load with dry items only.
Add only 1 or 2 garments after washer has started.
Adding detergent on top of load.Add detergent, oxi products, and color-safe bleach to the bottom of the basket before adding the load items.
Using too much detergent.The suds from too much detergent can keep washer from operating correctly. Always measure detergent and follow manufacturer's directions based on load size and soil level.
Not using correct cycle for fabric type.Use a higher soil level cycle option and warmer wash temperature to improve cleaning.
Use Heavy cycle for tough cleaning.
Not using dispensers.Use dispensers to avoid chlorine bleach and fabric softener staining.
Load dispensers before starting a cycle. Set FABRIC SOFTENER to ON when using fabric softener.
Do not add products directly to load.
Not washing like colors together.Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer.
Incorrect dispenser operationClogged dispenser.Use only liquid chlorine bleach in the bleach dispenser. Use only fabric softener in the fabric softener dispenser.
Fabric damageSharp items were in pockets during wash cycle.Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears.
Strings and straps could have tangled.Tie all strings and straps before starting wash load.
Items may have been damaged before washing.Mend rips and broken threads in seams before washing.
Fabric damage can occur if load is tightly packed.Load garments in loose heaps evenly around the basket wall. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer is started.
Liquid chlorine bleach may have been added incorrectly.Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills.
Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer.
Do not place load items on top of bleach dispenser when loading and unloading washer.
Garment care instructions may not have been followed.Always read and follow garment manufacturer's care label instructions.
OdorsMonthly maintenance not done as recommended.Unload washer as soon as cycle is complete.
Using too much detergent.Be sure to measure correctly. Always follow the manufacturer's directions.
Dryer not performing as expected
Clothes are not drying satisfactorily, drying times are too longLint screen clogged with lint.Lint screen should be cleaned before each load.
The Air Fluff cycle has been selected.Select the correct cycle for the types of garments being dried. See “Cycle Guide.”
Load too large and heavy to dry quickly.Separate the load to tumble freely.
Exhaust vent or outside exhaust hood clogged with lint, restricting air movement.Run the dryer for 5-10 minutes. Hold your hand under the outside exhaust hood to check air movement. If you do not feel air movement, clean exhaust system of lint or replace exhaust vent with heavy metal or flexible metal vent. Make sure vent is not crushed or kinked.
Fabric softener sheets blocking the grille.Use only one fabric softener sheet, and use it only once.
Exhaust vent not the correct length.Check that the exhaust vent is not too long or has too many turns. Long venting will increase drying times. Make sure vent is not crushed or kinked. See “Installation Instructions."
Exhaust vent diameter not the correct size.Use 4* (102 mm) diameter vent material.
Dryer located in a room with temperature below 45°F (7°C).Proper operation of dryer cycles requires temperatures above 45°F (7°C).
Dryer located in a closet without adequate opening.Closet doors must have ventilation openings at the top and bottom of the door. The front of the dryer requires a minimum of 1" (25 mm) of airspace, and, for most installations, the rear of the dryer requires 5* (127 mm). See "Installation Instructions."
Dryer will not runDoor not closed completely.Make sure the dryer door is closed completely.
PUSH TO START knob not pressed firmly or held long enough.Press and hold the PUSH TO START knob until you hear the dryer drum moving.
Household fuse is blown or circuit breaker has tripped.Electric dryers use 2 household fuses or circuit breakers. The drum may be turning, but you may not have heat. Replace both fuses or reset the circuit breaker. If the problem continues, call an electrician.
Incorrect power supply.Electric dryers require 240-volt power supply. Check with a qualified electrician.
Wrong type of fuse.Use a time-delay fuse.
No heatHousehold fuse is blown or circuit breaker has tripped.The drum may be turning, but you may not have heat. Electric dryers use 2 household fuses or circuit breakers. Replace both fuses or reset the circuit breaker. If the problem continues, call an electrician.
Supply line valve not open.For gas dryers, the valve is not open on the supply line.
Incorrect power supply.Electric dryers require 240-volt power supply. Check with a qualified electrician.
Cycle time too shortAutomatic cycle ending early.The load may not be contacting the sensor strips. Level the dryer.
Use Timed Dry for very small loads. Change the Dry Level setting on Sensor Dry cycles.
Increasing or decreasing the Dry Level setting will change the amount of drying time in a cycle.
Lint on loadLint screen clogged.Lint screen should be cleaned before each load.
Stains on load or drumDryer fabric softener not properly used.Add dryer fabric softener sheets at the beginning of the cycle. Fabric softener sheets added to a partially dried load can stain your garments.
Drum stains are caused by dyes in clothing (usually blue jeans). These will not transfer to other clothing.
Loads are wrinkledLoad not removed from dryer at the end of the cycle.Select Wrinkle Prevent feature to tumble the load without heat to avoid wrinkling.
Dryer tightly packed.Dry smaller loads that can tumble freely to reduce the chance of wrinkles forming.
OdorsYou have recently been painting, staining, or varnishing in the area where your dryer is located.Ventilate the area. When the odors or fumes are gone from the area, rewash and dry the clothing.
The electric dryer is being used for the first time.The new electric heating element may have an odor. The odor will be gone after the first cycle.
Load is too hotLaundry items were removed from the dryer before the end of the cycle.Allow Cool Down cycle to finish before removing laundry from dryer. All cycles are cooled slowly to reduced wrinkling and make it easier to handle. Items removed before Cool Down may feel very warm.
A high temperature cycle was used or the WASH TEMPERATURE control was set to high.Select a lower temperature, and use a sensor drying cycle. These cycles sense the temperature or the moisture level in the load and shut off when the load reaches the selected dryness. This reduces overdrying.

Whirlpool Combo washer dryer troubleshooting

Anomalies:Possible causes / Solution:
The washer dryer does not turn on.The plug is not inserted into the electrical outlet, or not enough to make contact.
There has been a power failure.
The door is not fully closed.
The wash cycle does not start.The ON/OFF button has not been pressed.
The START/PAUSE button has not been pressed. The water tap is not open.
A start delay has been set.
Wash&Dry does not fill with water (the LED on the first wash stage and the LED on the START/PAUSE button flash).The water intake hose is not connected to the tap. The hose is bent.
The water tap is not open.
The mains water supply has been shut off. There is not enough pressure.
The washer dryer loads and drains water continuously.The START/PAUSE button has not been pressed.
The drain hose has not been installed at 65 to 100 cm from the ground.
The end of the drain hose is immersed in water.
The drain connector on the wall does not have an air vent.
If the problem persists after having performed these checks, close the water tap, shut off the washer dryer, and call the Support Centre.lf the dwelling is located on one of the uppermost floors of a building, a siphon effect can sometimes occur, thus causing the washer dryer to load and drain water continuously. Special anti-siphon valves are available on the market to prevent these types of problems.
The washer dryer does not drain or does not spin.The programme does not include the draining function: with certain programmes it must be activated manually.
The drain hose is bent.
The drain line is obstructed.
The washer dryer vibrates excessively during the spin cycle.At the time of installation, the drum was not properly unlocked.
The washer dryer is not level.
The washer dryer is squeezed between furniture and the wall.
The washer dryer leaks water.The water intake hose has not been tightened properly. The detergent dispenser is clogged.
The drain hose has not been properly fastened.
Two of the four LEDs for "Wash&Dry Stages" are ON steady and the other LEDs on the control panel flash rapidly.Shut off the machine, disconnect the plug from the outlet. and weight about 1 minute before turning it back on.
If the problem persists, call the Support Centre.
Too much foam is formed.The detergent is not compatible with the washer dryer (it must bear the wording "for washing machines"," for hand washing and washing machines", or something similar). The dosage was excessive.
The washer dryer does not dry.The plug is not inserted into the electrical outlet. There has been a power failure.
The door is not fully closed A start delay has been set.
All the drying indicator lights are off.