Kenmore dryer troubleshooting

As a rule, the causes of breakage of drying machine occur one and the same in 90%, so manufacturers provide recommendations for their elimination in the troubleshooting table. Read about how to restore the correct operation of the device.

Kenmore 80 Series dryer troubleshooting

PROBLEMSOLUTION
Ductwork is too long or has too many turns/restrictions.Install a shorter or straighter duct run. See the Installation Instructions for details.
Partial blockage of the ductwork due to lint buildup or other foreign object.Ductwork should be checked/cleaned immediately. Dryer can be used in this condition, but drying times will be longer and energy consumption will be increased.
Power cord is not properly plugged in.Make sure that the plug is securely plugged into a ground- ed outlet matching dryer's rating plate.
House fuse is blown, circuit breaker has tripped, or power outage has occurred.Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.
NOTE: Due to the design of electric dryers, it is possible for a circuit problems to allow an electric dryer to run without heat.
House fuse is blown, circuit breaker has tripped, or power outage has occurred.Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.
Gas supply or service turned off (gas models only).Confirm that the house gas shutoff and the dryer gas shutoff valves are both fully open. Even if gas is not supplied the dryer, it will run and no error codes will be displayed. Verify that other gas appliances in the home are working normally.
Clean and dirty clothes being dried together.Make sure to use your dryer to dry only clean items, because dirty items can soil clean clothes placed in the same or sub- sequent loads.
Clothes were not properly cleaned or rinsed before placing them in the dryer.Stains on dried clothes could be stains that weren’t removed during the washing process. Make sure that clothes are being completely cleaned or rinsed according to the instructions for your washer and detergent. Some difficult soils may require pre-treating prior to washing.
Fabric softener not used or used incorrectly.Use a fabric softener option, if equipped, to reduce static electricity. Be sure to follow the manufacturer’s instructions.
Clothes dried too long (overdried).Overdrying a load of laundry can cause a buildup of static electricity. Adjust settings and use a shorter drying time, or use SENSOR DRY cycles. Select a "Less Dry" setting on Sensor Dry cycles, if necessary.
Drying synthetics, permanent press, or synthetic blends.These fabrics are naturally more prone to static buildup. Try using fabric softener, or use LESS DRY and/or shorter TIMED DRY time settings.
Heat settings, load size, or dampness of clothing is not consistent.The drying time for a load will vary depending on the type of heat used (electric, natural, or LP gas), the size of the load, the type of fabrics, the wetness of the clothes, and the condition of the exhaust ducts and lint filter. Even an unbalanced load in the washer can cause poor spinning resulting in wetter clothes which will take longer to dry.
Exhaust ducts blocked, dirty, or duct run is too long.Confirm that the exhaust ductwork is properly configured and free of debris, lint, and obstructions. Make sure that outside wall dampers can open properly and are not blocked, jammed, or damaged.
Load is not properly sorted.Separate heavy items from lightweight items. Larger and heavier items take longer to dry. Light items in a load with heavy items can fool the sensor because the light items dry faster.
Large load of heavy fabrics.Heavy fabrics take longer to dry because they tend to retain more moisture. To help reduce and maintain more consistent drying times for large and heavy fabrics, separate these items into smaller loads of a consistent size.
Dryer controls are not set properly.Use the appropriate control settings for the type of load you are drying. Some loads may require an adjustment of the dryness level for proper drying.
Lint filter needs to be cleaned.Remove the lint from the filter before every load. With the lint removed, hold the filter up to a light to see if it is dirty or clogged. If it looks dirty, follow the cleaning instructions. With some loads that produce high amounts of lint, it may be necessary to pause the cycle and clean the filter during the cycle.
House fuse is blown, circuit breaker has tripped, or power outage has occurred.Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.
Dryer is overloaded.Divide extra large loads into smaller loads for better drying performance and efficiency.
Dryer is underloaded.If you are drying a very small load, add a few extra items to ensure proper tumbling action. If the load is very small and you are using Sensor Dry cycles the electronic control cannot properly sense the dryness of the load and may shut off too soon. Use timed dry or add some extra wet clothes to the load.
Clothes dried too long (overdried).Overdrying a load of laundry can lead to wrinkled clothes. Try a shorter drying time or LESS DRY setting and remove items while they still retain a slight amount of moisture.
Clothes left in dryer too long after cycle ends.Use the WRINKLE GUARD option. This feature will tumble the clothes briefly every few minutes for up to 90 minutes to help prevent wrinkling.
Garment care instructions are not being followed.To avoid shrinkage, please carefully follow the fabric care instructions for your garment, because some fabrics will naturally shrink when washed. Other fabrics can be washed but will shrink when dried in a dryer. Use a low or no heat setting and/or the RACK DRY, If available.
Temperature sensing failure.Turn off the dryer and call for service.
Lint filter not cleaned properly.Remove the lint from the filter before every load. With the lint removed, hold the filter up to a light to see if it is dirty or clogged. If it looks dirty, follow the cleaning instructions on page 27. With some loads that produce high amounts of lint, it may be necessary to clean the filter during the cycle.
Laundry not sorted properly.Some fabrics are lint producers (i.e., a fuzzy white cotton towel) and should be dried separately from clothes that are lint trappers (i.e., a pair of black linen pants).
Excess static in clothes.• Use a fabric softener to reduce static electricity. Be sure to follow the manufacturer’s instructions.
• Over drying a load of laundry can cause a buildup of static electricity. Adjust settings and use a shorter drying time, or use SENSOR DRY cycles.
Dryer is overloaded.Divide extra large loads into smaller loads for drying.
Tissue, paper, etc., left in pockets.Check pockets thoroughly before washing and drying clothes.

Kenmore 90 Series gas dryer troubleshooting

ProblemPossible CauseSolution
Not Drying SatisfactorilyLint screen is clogged with lint.Clean lint screen.
Restricted air movement.Run dryer for 5-10 minutes. Hold hand under outside exhaust hood to check air movement. If you do not feel air moving, clean exhaust system of lint or replace exhaust vent with rigid metal or flexible metal vent (see “Installation Instructions”).
Exhaust vent or outside exhaust hood is clogged with lint.
Exhaust vent is crushed or kinked.Replace with rigid metal or flexible metal vent (see “Installation Instructions").
One fuse is blown or circuit breaker is tripped. The dryer will appear to operate, but you will not get any heat.Replace fuse or reset breaker.
AIR DRY Cycle has been selected.Select the right cycle for the types of garments being dried (see “Dryer Use”).
Load not contacting the sensor strips and automatic cycle ending early.Level dryer (see “Installation Instructions").
Fabric softener sheets blocking outlet grill.Use only one softener sheet per load and only use it once.
Dryer located in room with temperature below 45F.Proper operation of dryer cycles requires temperatures above 45F (7C)
Large amount of moisture in the load.Expect longer dry times with items that hold more moisture (cottons).
Cold rinse water used.Expect longer dry times, but you are saving energy and reducing wrinkles.
Load too large and bulky to dry quickly.Separate load to tumble freely.
Dryer Will Not RunPower cord not firmly plugged in.Firmly plug in dryer. Use a new UL approved 30 amp power supplv cord.
Fuses blown or circuit breakers tripped.Replace fuses or reset breakers.
Using a regular fuse.Replace with a time-delay fuse.
Dryer door not firmly closed.Close dryer door tightly.
START pad not pressed.Press START pad.
Cycle not selected.Select cycle and press START pad.
Lint in LoadLint screen is clogged.Clean lint screen. Check for air movement.
Improper sorting.Sort lint givers from lint takers and by color.
Load is too big or heavy.Dry smaller loads so lint can be carried to the lint screen.
Load is overdried.Use correct dryer settings for fabric. Overdrying can cause lint-attracting static (see “Dryer Use").
Paper or tissue in pockets.Clean out pockets before drying.
Pilling being mistaken for lint.Pilling (surface fuzz) is caused by normal wear and laundering.
Stains on LoadImproper use of fabric softener in washer.Use fabric softener sheets in dryer. Add at beginning of cycle when load is cold.
Drying soiled items.Items need to be clean before being dried.
Items ShrinkingOverdrying.Match dryer settings to fabric type (see “Dryer Use”).
Poor garment quality.Check quality of garment before purchasing.
Manufacturer's care label instructions not followed.Follow fabric care label instructions carefully.
Loads are WrinkledOverloading.Dry smaller loads that can tumble freely.
Overdrying.Match dryer settings to fabric type (see “Dryer Use”).
Load left in dryer at the end of cycle.Remove load as soon as tumbling stops.
OdorsHave you recently been painting, staining, or varnishing in the area where you dryer is located?If so, ventilate the area. When the odors or fumes are gone from the area, re-wash and dry clothing.
First use of dryer element.Odor will be gone after the first cycle.
Unusual SoundThumping of rollers when dryer has had a period of non-use.Thump will go away after 5 minutes of drying.

Kenmore 500 series dryer troubleshooting

ProblemSolution
Dryer displaying code message ■ "tS", "tO" - Clogged Lint Screen. Vent is restricted.Clean the screen or vent.If the problem continues call for service
■ "dO" - Door is not closed properly to run the dryer.Close the door and then restart.If the problem continues call for service
■ "dF" - Door is not closing properly.Call for service
■ "bE" - Button stuck for more than 75 secs.Make sure a button is NOT being pressed continuously. Tryrestarting the cycle.If the problem continues call for service
■ "oD" - Invalid Dry time.Call for service
■ "hE" - Invalid heating Temp when running the dryer.Call for service
■ "Et" - EEPROM is not communicating properly.Try restarting the cycle.If the problem continues call for service
■ "FE" - Invalid power source Frequency.Try restarting the cycle.If the problem continues call for service.
Doesn't run■ Be sure the door is latched shut
■ Be sure the power cord is plugged into a live electrical outlet
■ Check the home's circuit breaker and fuses
■ Press the Start/Pause button again if the door is openedduring the cycle
Doesn't heat■ Check the home's circuit breaker and fuses
■ Select a heat setting other than Air Fluff
■ On a gas dryer, check that the gas supply is on
■ Clean the lint filter and exhaust duct
■ Dryer may have moved into the cool-down phase of thecycle
Doesn't dry■ Be sure the exhaust hood outside the home can open andclose freely
■ Check exhaust system for lint buildup. Ducting should beinspected and cleaned annually
■ Use a 4" rigid metal exhaust duct
■ Do not overload. 1 wash load = 1 dryer load
■ Sort heavy items from lightweight items
■ Large, bulky items like blankets or comforters may requirerepositioning to ensure even drying
■ Check that the washer is draining properly to extractadequate water from the load
■ Load may be too small to tumble properly. Add a few towels
Is noisy■ Check the load for objects such as coins, loose buttons,nails, etc. Remove promptly
■ It is normal for the Dryer to hum from the high velocity of airmoving through the dryer drum and exhaust system
■ Be sure the Dryer is leveled properly as outlined in theinstallation instruction
■ It is normal to hear the dryer gas valve or heating elementcycle on and off during the drying cycle
Dries unevenly■ Seams, pockets, and other similarly heavy areas may notbe completely dry when the rest of the load has reached theselected dryness level. This is normal. Select the More Drysetting if desired
■ If one heavy item is dried with a lightweight load, such asone towel with sheets, it is possible that the heavy item willnot be completely dry when the rest of the load has reachedthe selected dryness level. Sort heavy items from lightweightitems for best drying results
Has an odor■ Household odors from painting, varnishing, strong cleaners,etc. may enter the dryer with the surrounding room air. Thisis normal as the Dryer draws the air from the room, heats it,pulls it through the tumbler, and exhausts it outside
■ When these odors linger in the air, ventilate the roomcompletely before using the Dryer
Shuts off before load is dry■ Dryer load is too small. Add more items or a few towels andrestart the cycle
■ Dryer load is too large. Remove some items and restart thedryer
Clothes are not drying satisfactorily, drying times are toolong, or load is too hot■ Is the lint screen clogged with lint?Lint screen should be cleaned before each load.
■ Is the exhaust vent or outside exhaust hood clogged withlint, restricting air movement?Run the dryer for 5-10 minutes. Hold your hand under theoutside exhaust hood to check air movement. If you do notfeel air movement, clean exhaust system of lint or replaceexhaust vent with heavy metal or flexible metal vent.
■ Are fabric softener sheets blocking the lint screen grille?Use only one fabric softener sheet, and use it only once
■ Is the exhaust vent the correct length?Check that the exhaust vent is not too long or has too manyturns. Long venting will increase drying times.
■ Is the exhaust vent diameter the correct size?Use 4" (10.2 cm) diameter vent material

Kenmore 700, 70 Series dryer troubleshooting

If you experiencePossible CausesSolution
Clothes are not drying satisfactorily, drying times are too long.Lint screen clogged with lint.Lint screen should be cleaned before each load.
The Air Only cycle has been selected.Select the right cycle for the types of garments being dried. See “Cycle Guide/’
Load too large and heavy to dry quickly.Separate the load to tumble freely.
Exhaust vent or outside exhaust hood clogged with lint, restricting air movement.Run the dryer for 5-10 minutes. Hold your hand under the outside exhaust hood to check air movement. If you do not feel air movement, clean exhaust system of lint or replace exhaust vent with heavy metal or flexible metal vent. Make sure vent is not crushed or kinked. See “Installation Instructions.”
Fabric softener sheets blocking the grill.Use only one fabric softener sheet, and use it only once.
Exhaust vent not the correct length.Check that the exhaust vent is not too long or has too many turns. Long venting will increase drying times. Make sure vent is not crushed or kinked. See "Installation Instructions."
Exhaust vent diameter not the correct size.Use 4" (102 mm) diameter vent material.
Dryer located in a room with temperature below 45F (7C).Proper operation of dryer cycles requires temperatures above 45F (7C).
Dryer located in a closet without adequate openings.Closet doors must have ventilation openings at the top and bottom of the door. The front of the dryer requires a minimum of 1" (25 mm) of airspace, and, for most installations, the rear of the dryer requires 5" (127 mm). See “Installation Instructions.”
Dryer will not runDoor not closed completely.Make sure the dryer door is closed completely.
PUSH to START/START button not pressed firmly or held long enough.Press and hold the PUSH to START/START button until you hear the dryer drum moving.
Household fuse is blown or circuit breaker has tripped.Electric dryers use 2 household fuses or circuit breakers. The drum may be turning, but you may not have heat. Replace both fuses or reset the circuit breaker. If the problem continues, call an electrician.
Incorrect power supply.Electric dryers require 240-volt power supply. Check with a qualified electrician.
Wrong type of fuse.Use a time-delay fuse.
Unusual soundsDryer had a period of non-use.If the dryer hasn’t been used for awhile, there may be a thumping sound during the first few minutes of operation.
A coin, button, or paper clip is caught between the drum and front or rear of the dryer.Check the front and rear edges of the drum for small objects. Clean out pockets before laundering.
It is a gas dryer.The gas valve clicking is a normal operating sound.
The four legs are not installed, and the dryer is not level front to back and side to side.The dryer may vibrate if not properly installed. See “Installation Instructions.”
Clothing knotted or balled up.When balled up, the load will bounce, causing the dryer to vibrate. Separate the load items and restart the dryer.
No heatHousehold fuse is blown or circuit breaker has tripped.The drum may be turning, but you may not have heat. Electric dryers use 2 household fuses or circuit breakers. Replace both fuses or reset the circuit breaker. If the problem continues, call an electrician.
Supply line valve not open.For gas dryers, be sure the valve on the supply line is open.
Incorrect power supply.Electric dryers require 240-volt power supply. Check with a qualified electrician.
Cycle time too shortAutomatic cycle ending early.The load may not be contacting the sensor strips. Level the dryer. Use Time Dry for very small loads. Change the dry level setting on Auto Moisture Sensing™/Auto Dry cycles.
Increasing or decreasing the dry level setting will change the amount of drying time in a cycle.
Lint on loadLint screen clogged.Lint screen should be cleaned before each load.
Stains on load or drumDryer fabric softener not properly used.Add dryer fabric softener sheets at the beginning of the cycle. Fabric softener sheets added to a partially dried load can stain your garments.
Drum stains are caused by dyes in clothing (usually blue jeans). These will not transfer to other clothing.
Loads are wrinkledThe load was not removed from dryer at the end of the cycle.Select Wrinkle Guard™ option to tumble the load without heat to avoid wrinkling.
Dryer tightly packed.Dry smaller loads that can tumble freely reduce wrinkles from forming.
OdorsYou have recently been painting, staining, or varnishing in the area where your dryer is located.If so, ventilate the area. When the odors or fumes are gone from the area, rewash and dry the clothing.
The electric dryer is being used for the first time.The new electric heating element may have an odor. The odor will be gone after the first cycle.
Load is too hotLaundry items werer removed from the dryer before the end of the cycle.Allow Cool Down to finish before removing laundry from dryer. All cycles are cooled slowly to reduced wrinkling and make it easier to handle. Items removed before Cool Down may feel very warm.
A high temperature cycle was used or the Dry Temp was set on high.Select a lower temperature, and use an automatic drying cycle. These cycles sense the temperature or the moisture level in the load and shut off when the load reaches the selected dryness. This reduces over drying.

Kenmore Elite, Elite 110, Elite HE3, HE4, HE5, 500 dryer troubleshooting

PROBLEM CAUSESOLUTION
Dryer will not runHas a household fuse blown, or has a circuit breaker tripped?There may be 2 household fuses or circuit breakers for the dryer. Check to make sure both fuses are intact and tight, or that both circuit breakers have not tripped. Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
Is the correct power supply available?Electric dryers require 240-volt power supply. Check with a qualified electrician.
Is the dryer door firmly closed?
Was the Start button firmly pressed?Large loads may require pressing and holding the Start button for 2-5 seconds.
No heatHas a household fuse blown, or has a circuit breaker tripped?The drum may be turning, but you may not have heat. Electric dryers use 2 household fuses or circuit breakers. Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
Unusual soundsHas the dryer had a period of non-use?If the dryer hasn’t been used for a while, there may be a thumping sound during the first few minutes of operation.
Is a coin, button, or paper clip caught between the drum and front or rear of the dryer?Check the front and rear edges of the drum for small objects. Clean out pockets before laundering.
Are the four legs installed, and is the dryer level front to back and side to side?The dryer may vibrate if not properly installed. See the Installation Instructions.
Is the clothing knotted or balled up?When balled up, the load will bounce, causing the dryer to vibrate. Separate the load items and restart the dryer.
Dryer displaying code message“PF” (power failure), check the following: Was the drying cycle interrupted by a power failure?Press and hold START to restart the dryer.
"F" Variable (F1, F2, F20) service codesCall for service
Clothes are not drying satisfactorily, drying times are too long, or load is too hotIs the lint screen clogged with lint?Lint screen should be cleaned before each load.
Is the exhaust vent or outside exhaust hood clogged with lint, restricting air movement?Run the dryer for 5-10 minutes. Hold your hand under the outside exhaust hood to check air movement. If you do not feel air movement, clean exhaust system of lint or replace exhaust vent with heavy metal or flexible metal vent. See the Installation Instructions.
Are fabric softener sheets blocking the grille?Use only one fabric softener sheet, and use it only once.
Is the exhaust vent the correct length?Check that the exhaust vent is not too long or has too many turns. Long venting will increase drying times. See the Installation Instructions.
Is the exhaust vent diameter the correct size?Use 4“ (10.2 cm) diameter vent material.
Is the dryer located in a room with temperature below 45F (7C)?Proper operation of dryer cycles requires temperatures above 45F (7C).
Is the dryer located in a closet?Closet doors must have ventilation openings at the top and bottom of the door. The front of the dryer requires a minimum of 1" (2.5 cm) of airspace, and, for most installations, the rear of the dryer requires 5Vfe" (14 cm). See the Installation Instructions.
Has an air dry cycle been selected?Select the right cycle for the types of garments being dried. See “Cycles.”
Is the load too large and heavy to dry quickly?Separate the load to tumble freely
Cycle time too shortIs the automatic cycle ending early?The load may not be contacting the sensor strips. Level the dryer. Change the dryness level setting on Automatic Cycles. Increasing or decreasing the dryness level will change the amount of drying time in a cycle.
Lint on loadIs the lint screen clogged?Clean lint screen. Check for air movement
Stains on load or drumWas dryer fabric softener properly used?Add dryer fabric softener sheets at the beginning of the cycle. Fabric softener sheets added to a partially dried load can stain your garments. Drum stains are caused by dyes in clothing (usually blue jeans). This will not transfer to other clothing.
Loads are wrinkledWas the load removed from dryer at the end of the cycle?
Was the dryer overloaded?Dry smaller loads that can tumble freely.
OdorsHave you recently been painting, staining or varnishing in the area where your dryer is located?It so, ventilate the area. When the odors or fumes are gone from the area, rewash and dry the clothing.
Is the dryer being used for the first time?The new electric heating element may have an odor. The odor will be gone after the first cycle

Kenmore model 417 dryer troubleshooting

OCCURRENCEPOSSIBLE CAUSESOLUTION
Dryer does not start.Electrical power cord is not securely plugged in or plug may be loose.Make sure the plug fits tightly in wall outlet.
House fuse blown or circuit breaker tripped.Reset circuit breaker or replace fuse.
Make sure electrical line is not overloaded and the dryer is on a separate circuit.
Thermal limiter tripped.Call Sears or another qualified service dealer for replacement.
Dryer runs but won’t heat.There are 2 house fuses in the dryer circuit. If 1 of the 2 fuses is blown, the drum may turn but the heater will not operate (electric models).Replace fuse.
Gas supply valve is not open (gas models).Check to make sure supply valve is open. See INSTALLATION INSTRUCTIONS for procedure.
Dryer does not have enough air supply to support the burner flame (gas models).See INSTALLATION INSTRUCTIONS.
LP gas supply tank is empty or there has been a utility interruption of natural gas (gas models).Refill or replace tank.
Dryer should heat when utility service is restored.
Drying cycle takes too long, outside of the dryer feels too hot or smells hot.Lint filter is clogged with lint.Make sure all lint has been removed from the dryer lint filter before starting each cycle.
Exhaust duct requirements have not been met.Exhaust duct must be at least 4 inches in diameter and made of rigid or semi-rigid metal.
When in place, the duct must have no more than four 90 bends and must not exceed length listed in INSTALLATION INSTRUCTIONS.
Electric dryer is connected to a 208 volt circuit.Drying time will be 20% longer than drying on a 240 volt circuit.
Drying procedures have not been followed.See “Operating Instructions."
Outside exhaust hood or exhaust duct may be clogged or restricted.Clean out any obstruction.
High humidity.Use a dehumidifier near the dryer.
Drying cycle stops after only a few minutes, leaving load wetCheck Exhaust alerts have been overlooked and the dryer shuts down after a few minutes.Immediately inspect your venting system and make any repairs or perform any cleaning procedures necessary.
Excessive wrinkling.Dryer is overloaded.Do not overload. See “Operating Instructions.”
Items left in dryer too long.Remove items as soon as cycle ends.
Insufficient sorting of items.See “Operating Instructions."
Drying temperature too high.Follow fabric care label instructions.
Scratching or chipping of the drum finish.Foreign objects such as coins, pins, clips or buttons are inside the dryer.Always remove foreign objects from pockets before laundering. Remove objects from drum and restart dryer.
Permanently attached items such as belt buckles, zippers and fasteners may be hitting the inside of the drum.It may be necessary to sew a scrap of material securely around ornaments before drying to prevent scratching and damage to the dryer.
Check Exhaust (Displayed during or at the end of a full cycle)Check Exhaust feature has detected performance issues related to vent restriction.Immediately inspect your venting system and make any repairs or perform any cleaning procedures necessary.
Check Exhaust feature has detected performance issues from overloading dryer drum.Reduce load in drum and restart.
Check Exhaust (Displayed at the end of a short, terminated cycle, leaving a wet load in the drum)Check Exhaust alerts have been overlooked and the dryer shuts down after a few minutes.Immediately inspect your venting system and make any repairs or perform any cleaning procedures necessary.
Service CordIncorrectly installed service cord on electric dryer.Unplug dryer and refer to Installation Instructions for correct service cord wiring procedures.
Load to smallLoad is too small to estimate correct dry time in Auto Dry cycle.Dry items in a Timed Dry cycle.
No GasGas is not detected at burner tube of gas dryer.Inspect that gas line connection is still installed on dryer gas inlet, and fully open gas supply valve. If gas line is not yet installed, correctly install gas line connection ac- cording to Installation Instructions.