GE Stackable washer dryer troubleshooting

GE GTUP240EM0WW washer dryer troubleshooting

Problem Possible CausesWhat to do
Too many sudsToo much detergentMeasure your detergent carefully. Use less soap if you have soft water, a smaller load or a lightly soiled load.
Water leaksUsing too much detergentUse less detergent. Use less soap if you have soft water, a smaller load or a lightly soiled load.
Fill hoses or drain hose is improperly connectedMake sure hose connections are tight at faucets and rubber washers are installed. Make sure end of drain hose is correctly inserted in and secured to drain facility.
Household drain may be cloggedCheck household plumbing. You may need to call a plumber.
Constant water pressure to the fill hoses at the water sourceTighten hoses at the faucets and turn the water off after each use.
Check condition of the fill hoses; they should be replaced every 5 years.
Water temperature seems incorrectCooler water temperatures provide improved energy efficiencyNew laundry detergents have been formulated to work with cooler water temperatures without affecting wash performance.
Water supply is turned off or improperly connectedTurn both hot and cold faucets fully on and make sure hoses are connect- ed to correct faucets.
Water valve screens are stopped upTurn off the water source and remove the water connection hoses from the upper back of the washer. Use a brush or toothpick to clean the screens in the machine. Reconnect the hoses and turn the water back on.
House water heater is not set properlyMake sure house water heater is delivering water at 120 o F-140°F (48°C- 60°C).
Water pumped out before cycle is completeLid lifted or cycle was put in pause for over 24 hoursReset cycle.
Water won't drainDrain hose is kinked or improperly connectedStraighten drain hose and make sure washer is not sitting on it. Top of drain outlet should be less than 8 ft 12.5 ml above floor.
Washer won't operateWater supply is turned offTurn both hot and cold faucets fully on.
Controls are not set properlyCheck controls.
Lid is open—safety feature prevents agitation and spinning when lid is upClose lid and reset cycle, to the beginning if necessary.
Circuit breaker/fuse is tripped/blownCheck house circuit breakers/fuses. Replace fuses or reset breaker. Washer should have separate outlet.
Electronics need to be resetUnplug washer, wait 2 minutes, plug back in and press START.
START was not pressedPress START.
Lid magnet missingColl for service.
Movement inside machine when shut offShifting mechanism is disengaging the motorWhen the machine is manually turned off. the shifter will disengage the motor before completely shutting down.
If lid is raised before the motor is disengaged, it will resume when lid is closed.
Clothes too wetIncorrect spin cycle selectedMake sure the spin cycle selected matches the load you are washing. Some fabrics will feel wetter when rinsed with cold water.
Colored spotsIncorrect use of fabric softenerCheck fabric softener package for instructions and follow directions for using dispenser.
Pretreat stain and rewash.
Dye transferSort whites or lightly colored items from dark colors
Grayed or yellowed clothesNot enough detergentUse more detergent (especially with larger loads!. Be sure to follow detergent manufacturer's directions.
Hard waterUse a water conditioner like Calgon brand or install a water softener.
Water is not hot enoughMake sure water heoter is delivering water at 120°F-140°F <48°C-
Washer is overloadedSelect load size to match clothes load.
Detergent is not dissolvingAdd detergent as wash basket fills with woter before you load clothes.
Dye transferSort clothes by color. If fabric label states wash separately, unstable dyes may be indicated.
PillingResult of normal wear on poly-cotton blends and fuzzy fabricsWhile this is not caused by the washer, you can slow the pilling process by washing garments inside out.
Snags, holes, tears, rips or excessive wearPins, snaps, hooks, sharp buttons, belt buckles, zippers and sharp objects left in pocketsFasten snaps, hooks, buttons and zippers.
Remove loose items like pins, objects in pockets and sharp buttons.
Turn knits (which snag easily! inside out.
Undiluted chlorine bleachCheck bleach package instructions for proper amount.
Never add undiluted bleach to wash or allow clothes to come in contact with undiluted bleach.
Chemicals like hair bleach or dye, permanent wave solutionRinse items thot may have chemicals on them before washing.
WrinklingImproper sortingAvoid mixing heavy items (like work clothesl with light items (like blouses}.
Try a fabric softener.
Overloading or incorrect water levelLoad your washer so clothes have enough room to move freely with water covering all of the clothes.
Incorrect wash and dry cyclesMatch Cycle selection to the type of fabric you are washing (especially for eosy care loads).
Repeated washing in water that is too hotWash in warm or cold water.
"Metallic clicking"Shifter mechanism is engaging or disengagingThe drive system will engage at the start of agitate and disengage when agitate is complete. This occurs multiple times during the wash.
Back and forth "swoosh" or light "clicking" sound during agitateElectric motor reversing directionThis machine has a drive system that doesn't use gears. This sound is the motor rotating back and forth to agitate your laundry.
Quick short agitation sounds at end of agitateClothing redistributionAt the end of agitate, the motor makes short agitation strokes to redistribute the load.
"Click" when water stops fillingRelay switchThe relay makes a click sound when activoted. The water level acti- vates the relay and stops filling.
"Clicking" behind Control Panel during fillAutomatic Temperature Control ValveThis valve mixes in cold and hot water. The "clicking" is the valve turning on and off.
Water volume changes during fillAutomatic Temperature Control ValveThis valve mixes in cold and hot water. The sound changes when the valves are turned on and off.
Motor "whining up" or "coasting down" in spinMotor ramping up/down during spin cycleThe motor will speed up incrementally during the spin cycle. When spin is complete, it will coast until it stops.
"Humming"Water drain pumpThe drain pump will make a humming sound when pumping out water after agitation stops and continue until spin is complete.
"Gurgling"Water drain pumpWhen the pump starts drawing in air. It starts to gurgle. The washer should then begin spinning and the sound will continue until it is done spinning.
Dryer doesn't startDryer is unpluggedMake sure the dryer plug is pushed completely into the outlet.
Fuse is blown/circuit breaker is trippedCheck the house fuse/circuit breaker box and replace fuse or reset breaker. Note: Most electric dryers use 2 fuses/breakers.
Dryer doesn't heatFuse is blown/circuit breaker is tripped; the dryer may tumble but not heatCheck the house fuse/circuit breaker box and replace both fuses or reset both breakers. Your dryer may tumble if only one fuse is blown or one breaker tripped.
Gas service is offMake sure gas shutoff at dryer and main shutoff are fully open.
Dryer shakes or makes noiseSome shaking/noise is normal. Dryer may be sitting unevenlyMove dryer to an even floor space, or adjust leveling legs as necessary until even.
Greasy spots on clothesImproper use of fabric softenerFollow directions on fabric softener package.
Drying dirty items with clean onesUse your dryer to dry only clean items. Dirty items can stain clean items and the dryer.
Clothes were not completely cleanSometimes stains which cannot be seen when the clothes are wet appear after drying. Use proper washing procedures before drying.
Lint on clothesLint filter is fullClean lint screen before each load.
Improper sortingSort lint producers (like chenille} from lint collectors Hike corduroy).
Static electricity can attract lintSee suggestions in this section under STATIC.
OverloadingSeparate large loads into smaller ones.
Paper, tissue, etc. left in pocketsEmpty all pockets before laundering clothes.
Static occursNo fabric softener was usedTry a fabric softener.
Bounce Fabric Conditioner Dryer Sheets hove been approved for use in all GE Dryers when used in accordance with the manufacturer's instructions.
OverdryingTry a fabric softener.
Adjust setting to LESS DRY or DAMP DRY
Synthetics, permanent press and blends can cause staticTry a fabric softener.
Improper sortingSeparate heavy items from lightweight items (generally, a well- sorted washer load is a well-sorted dryer load).
Large loads of heavy fabrics (like beach towels)Large, heavy fabrics contain more moisture and take longer to dry. Separate large, heavy fabrics into smaller loads to speed drying time.
Controls improperly setMatch control settings to the load you are drying.
Lint filter is fullClean lint filter before every load.
Check installation instructions for proper ducting/venting.
Clothes take too long to dryImproper or obstructed ductingMake sure ducting is clean, free of kinks and unobstructed.
Check to see if outside wall damper operates easily.
Check the installation Instructions to make sure the dryer venting is correct.
Blown fuses or tripped circuit breakerReplace fuses or reset circuit breakers. Since most dryers use 2 fuses/breakers, make sure both are operating.
Overloading/combining loadsDo not put more than one washer load in the dryer at a time.
UnderloadingIf you are drying only one or two items, add a few items to ensure proper tumbling.
Select a shorter drying time.
Clothes are wrinkledOverdryingRemove items while they still hold a slight amount of moisture. Select a LESS DRY or DAMP DRY setting.
Letting items sit in dryer after cycle endsRemove items when cycle ends and fold or hang immediately.
OverloadingSeparate large loads into smaller ones.
Clothes shrinkSome fabrics will naturally shrink when washed. Others can be safely washed, but will shrink in the dryerTo avoid shrinkage, follow garment care labels exactly.
Some items may be pressed back into shape after drying if you are concerned about shrinkage in a particular item, do not machine wash or tumble dry it.

GE Spacemaker WSM2700H washer dryer troubleshooting

WASHER OR DRYER WONT START• Make sure controls are properly set and washer Cycle Selector is pulled out or dryer START button is pushed.
• Appliance unplugged. Make sure cord is firmly plugged into electrical outlet.
• No power to appliance. Check fuses and circuit breakers to make sure appliance is getting current.
• Dryer door is open. Dryer will not run with door open. Make sure washer lid is closed. Washer will fill but will not spin with lid open.
• Make sure both hot and cold faucets are turned on.
WONT DRAIN• Kinked or pinched hose. Check and correct.
• Top of drain outlet should be less than 8 feet above the floor.
WATER LEAKS• Make sure hose connections are tight at faucets.
• Make sure end of drain hose is correctly inserted into and secured to drain facility.
WASHER WONT SPIN AND COMPLETE CYCLE• Lid not closed. Washer will not progress through spin cycle with lid up. Make sure lid is closed. Lid will be automatically locked during spin portion for safety.
CLOTHES ARE ABNORMALLY WET AFTER SPIN• Load may have been excessively out of balance. Redistribute clothes and rerun through final spin.
APPLIANCE IS NOISY• Heavily unbalanced loads can cause the washer to vibrate excessively during spin, and may cause it to move from its original position. To correct, open the lid and redistribute the load evenly about the wash basket. Close the lid and restart.
• Metallic “clicks” heard as timer advances during operation are normal.
• Uneven floor. Make sure appliance is level and firm to floor.
WATER DOES NOT ENTER OR ENTERS SLOWLY• Faucets turned off. Make sure faucets are on and adjusted correctly.
• Hoses kinked. Check and correct.
• Clogged screen in water valve. Unscrew fill hose from washer and clean screen if necessary. When reassembling, make hand tight plus 1/3 turn with pliers.
WATER TEMPERATURE INCORRECT• Faucets not adjusted to give desired temperature. Readjust them.
• Household water heater not set to deliver correct temperature—140° to 150°F. (60° to 66°C.). Reset it.
• Water valve screens may be clogged. Remove inlet hoses from water valve. Clean the screens and reinstall the hoses.
• Make sure selector controls are properly set.
• Make sure hoses are connected to correct faucets—hot to hot, cold to cold.
WASHER PAUSES IN CYCLE• Washer normally pauses about 1/2 minute in progressing from one portion of its cycle to the next.
• Alternate pauses in the agitation are normal in the delicate wash cycle. Agitation will resume in 1-2 minutes.
• The brief pause in the final spin of each cycle is normal operation for this washer.
GREASY OR OILY STAINS ON LAUNDERED GARMENTSThese are sometimes called "Invisible Stains" because you may not notice them before washing clothes. However, if oily soils are not completely removed in wash cycle, the oily spots may pick up dirt from the wash water. The spots will then be very visible. They are not caused by the washer. Wash synthetic garments as soon as possible after wearing. Use more detergent than normal and hottest water fabric can stand. If spots appear, rub in undiluted liquid detergent, let stand 30 minutes and rewash using hottest water fabric can stand.
YELLOWED CLOTHES• Incomplete removal of body soil due to constant use of insufficient detergent. Check hem of T-shirt or pillow case. If they are white and center is yellow, it contains body oil. Restore whiteness following procedures on "Grayed Clothes," in this section.
• Chlorine bleach may yellow some fabrics with resin finishes. Use oxygen bleach (such as Clorox 2“ brand). Refer to garment manufacturers' care instructions. Restore color using color remover (such as Rit “ or Tintex'“ brands), follow package directions.
• Iron or manganese in water may cause overall yellowing or yellow spots.
1. Use extra detergent plus a non-precipitating water softener dissolved in water before adding clothes. Use non-chlorine bleach.
2. Have a special filter or chemical feeder installed in your home to remove iron and manganese from water.
3. Run hot water for a few minutes to clean iron residue buildup in lines; drain water heater occasionally.
4. To remove spots: spread stained portion over pan of boiling water and squeeze lemon juice through stain. To remove overall yellow, use a commercially available rust scale remover, following package instructions.
BLUE OR GRAY COLOR STAINS• Improper use of fabric softener. Never pour fabric softener directly on clothes; always dilute before adding to rinse water. To remove stains: Dampen stained area and rub with undiluted liquid detergent. Re-wash, using chlorine bleach if safe for fabric.
GRAYED CLOTHES• Water is not hot enough for type of load. Make sure water heater is set to deliver hot water at the washer 140°-150°F. (60°-66°C.). Do not wash when other hot water needs—such as dishwashing or family baths—are heavy.
• Poor or inferior detergent Follow these steps:
• Use water conditioner (such as Calgon'“ brand).
• Use hottest water possible.
• Pretreat stains.
• Use presoak aids.
HEAVILY SOILED AREAS such as collars and cuffs• Pretreat with liquid detergent.
LINT OR RESIDUE ON CLOTHES IN CYCLE• Incorrect sorting of clothes. Separate lint-producers (such as terry towels and chenille) from lint-receivers (such as man-made fabrics, velveteen, corduroy).
• Washing too long, especially for smaller loads. For normal soil, use 1 minute per pound of dry clothes.
• Use of non-phosphate detergents which combine with hardness minerals in water to form a precipitate which can be mistaken for lint.
• Use phosphate detergent or liquid detergent; use warmer wash water or soften water with an installed mechanical softener or a packaged water softener.
• Undissolved granular detergent may leave powdery residue on fabrics which can be mistaken for lint.
(a) See Detergent Guide for recommendations on how to add detergent to speed up complete dissolving.
(b) Use a liquid or special cold water detergent.
(c) Predissolve granular detergent in hot water, or make sure detergent is dissolved completely in wash water before adding clothes.
(d) Make certain clothes have ample room to move in washer.
(e) Use a warmer wash water.
• Overloading of washer will cause abrasion which creates excessive lint. Wash fewer items in each load. Make sure water level is correct for size of load.
• Too much bleach. Over-bleached items, such as towels, will shed excessive lint. Use correct amount of bleach according to package directions.
• Not enough detergent. Enough detergent must be used to hold lint in suspension during wash cycle. Increase amount of detergent used. Amount is determined by water hardness, size of load, degree of soil and amount of water. See Detergent Guide.
• Incorrect use of fabric softener. If used in wash cycle, many softeners may react with detergent to create a white deposit. Use fabric softeners only in rinse cycle.
• Pilling, usually on polyester-cotton blends, is caused by normal wear and may look like lint. Turning clothes inside out may help.
• Static electricity caused by overdrying will cause attraction. Use fabric softener in rinse cycle.
SNAGS, HOLES, TEARS. RIPS OR EXCESSIVE WEAR• Pins on garments or sharp objects left in pockets. Remove all pins, check pockets of all garments before putting in washer. Also check washer to see if any objects remained in wash tub.
There is no solution once this type of damage has occurred.• Snaps, hooks, sharp buttons, belt buckles, zippers. Make sure all hooks, snaps and buttons are fastened. Remove sharp buttons and belt buckles. This is very important when washing knits, which snag easily. Turn knits inside out.
• Improper use of chlorine bleach. Holes may have random square shape; yellow discoloration, fabric will be weak at edges of hole.
(a) Use only correct, measured amount of bleach.
(b) Never add undiluted bleach to washer tub nor allow clothes to come in contact with undiluted bleach. Do not wipe up bleach spills with clothes.
(c) Damage from chemicals such as hair preparations (bleach, dye, home permanent solution), battery acid, some toilet bowl cleaners. Immediately rinse towels and other articles thoroughly which have come in contact with these chemicals before putting them in washer. Avoid contaminating items of clothing with such chemicals.
• Small, unnoticed holes, tears or ripped seams may enlarge during washing.
Check garments carefully before loading washer and mend all rips and tears.
• As permanent press garments age, they may show fraying at collars and cuffs. This is due to the weakening of the fibers by the permanent press process. It is not caused by the washer. You can slow this process by washing small permanent press loads with a large water level. Do not wash heavy items, such as towels, with permanent press. When possible, remove collar stays.
• Roughness or burrs on agitator due to damage incurred by heavy belt buckles, etc. Examine agitator for roughness or burrs and smooth by filing if necessary.
• May be using wrong cycle for delicate fabrics. Use delicate cycle. Refer to garment manufacturer's care instructions.
• Garments weakened by aging, sun or atmosphere. This is an inevitable process
and is not caused by the washer. You may slow down process by use of delicate cycle.
• Too little water in washer or too large a load. Load washer only with the number of items that will move freely. Select correct water level.
WRINKLING IN PERM PRESS AND “NO-IRON" ITEMS• Leaving clothes in dryer after tumbling stops. Immediately after dryer stops tumbling, remove clothes and place them on hangers.
• Too many items in dryer. Dry only one washer load at a time. Do not combine loads.
• Too few items in dryer. If drying only one article, add two or more similar articles, even if dry, to insure proper tumbling.
SHRINKAGE, GENERAL• Some fabrics will shrink whether washed in a washer or by hand; others may be safely washed but will shrink in a dryer. Follow garment manufacturers' care instructions exactly. If in doubt, do not machine wash or dry.
SHRINKAGE, KNITS• Relaxation shrinkage can occur in knit fabrics that have been improperly stretched and elongated by the manufacturer. When this occurs, garment may be pressed back into shape after each wash and dry cycle.
• Progressive or delayed shrinkage is caused when starch or sizing (in some fabrics) is gradually removed by laundering. May be noticed in older garments that have been washed many times without previous shrinkage. Treat as for Relaxation Shrinkage above.
• Shrinkage caused by overheating occurs in certain knit fabrics that have been heat-shaped. When washing, drying or ironing temperatures exceed the temperatures used to set the shapes, shrinkage may occur. This cannot be corrected, but it can be prevented by washing in cool or warm water; drying on low or delicate heat.
CLOTHES TAKE TOO LONG TO DRY• Controls improperly set. Check all controls to make sure they are correctly set for the load you want to dry.
• Improper ducting. Make sure dryer is ducted in accordance with Installation Instructions.
• Obstruction in exhaust ducting. Make sure ducting is clean and free of obstruction; make sure damper in outside wall cap operates easily. If metal flexible ducting is used, be sure it is not kinked and it is installed according to Installation Instructions.
• Blown fuses or tripped circuit breakers. Check household fuses or circuit breakers. Most electric dryers use two. It is possible for one to be blown or tripped, and the dryer to still tumble without heat.
• Improper sorting. Do not mix heavy, hard-to-dry items with lightweight articles.
• Too many items in dryer. Dry only one washer load at a time. Do not combine loads.
• Too few items in dryer. If drying only one article, add two or more similar articles even if dry, to insure proper tumbling.
• If your dryer is operating on a 208-volt circuit, longer drying times can be expected.
• Clothes were excessively wet when they were put into the dryer.
WASHER OR DRYER WONT START• Dryer door is open. Dryer will not run with door open. Make sure lint filter is in proper position. Make sure washer lid is closed. Washer will fill but will not spin with lid open.